Primo Water Dispenser Not Working? Experiencing issues with your Primo water dispenser? Read on to discover troubleshooting tips for primo water dispenser hot water not working, leaking, and how to reset the dispenser.

Whether it’s for a refreshing glass of cold water or a soothing cup of hot tea, Primo water dispensers have become an essential appliance in many households. However, like any other appliance, they can encounter issues over time. In this article, we’ll explore common problems related to Primo water dispensers not working properly, including hot water not working, leaking, and unresponsiveness of the reset button. We’ll provide detailed troubleshooting steps and solutions to help you enjoy the uninterrupted convenience of your Primo water dispenser.

Primo Water Dispenser Not Working: Troubleshooting Tips

Hot Water Not Working

One of the most frustrating issues you might encounter with your Primo water dispenser is the hot water not working as expected. This can be especially inconvenient when you need hot water for your morning coffee or tea. There are several potential reasons for this problem:

  • Heating Element Malfunction: The heating element responsible for heating the water may be faulty or damaged, causing the hot water feature to stop working.
  • Thermostat Issues: If the thermostat controlling the hot water temperature is not functioning correctly, it can prevent the water from reaching the desired temperature.
  • Mineral Buildup: Over time, mineral deposits can accumulate in the water lines and heating element, obstructing the flow of hot water.

Solution: To address this issue, first unplug the dispenser and allow it to cool down. Check the heating element and thermostat for any visible damage. If they seem fine, try cleaning the dispenser according to the manufacturer’s instructions to remove mineral buildup. If the problem persists, contacting Primo customer support or a professional technician is recommended.

Leaking Dispenser

A leaking Primo water dispenser can lead to messes and potential damage to surrounding surfaces. If you notice water pooling around the base of the dispenser, there are a few possible causes:

  • Loose Water Bottle: Sometimes, a loose or improperly installed water bottle can lead to leaks. Ensure the bottle is securely in place.
  • Faulty Valve or Seal: The water dispenser’s valves and seals might degrade over time, causing leaks to occur.
  • Cracked Reservoir: The water reservoir or its components may be cracked or damaged, resulting in water leakage.

Solution: Start by checking if the water bottle is correctly installed. If that’s not the issue, examine the valves, seals, and reservoir for visible signs of damage. Tighten any loose parts and replace damaged components. If you’re unsure or the leaks persist, consult Primo’s customer service for assistance.

Unresponsive Reset Button

The reset button on your Primo water dispenser is a crucial component that helps resolve various issues. If the reset button doesn’t seem to respond when pressed, here’s what could be happening:

  • Electrical Connection Problems: There might be a loose or disrupted electrical connection preventing the reset button from functioning.
  • Internal Component Issues: Internal components related to the reset function could be malfunctioning, rendering the button ineffective.
  • Circuit Breaker Tripped: If the circuit breaker associated with the dispenser’s power source has tripped, it can cause the reset button to stop working.

Solution: First, ensure that the dispenser is properly plugged in and that there’s no issue with the power source. If the circuit breaker has tripped, reset it. If the reset button is still unresponsive, it’s best to contact Primo’s customer support for professional assistance.

Why Is My Primo Water Dispenser Hot Water Not Working?

The hot water feature of your Primo water dispenser adds convenience to your daily routine. However, if you find that the hot water is not dispensing as it should, there are a few possible reasons.

Mineral Buildup: Over time, minerals from the water can accumulate within the heating element and pipes, leading to reduced heat transfer and potentially blocking the flow of hot water.

Thermostat Issues: The thermostat that regulates the temperature of the hot water may be faulty, causing it to inaccurately assess the water temperature or prevent heating altogether.

Heating Element Damage: The heating element itself could be damaged, preventing it from adequately heating the water.

To address these issues, follow the troubleshooting steps mentioned earlier. If the problem persists, it’s advisable to seek professional assistance to avoid causing further damage to the dispenser.

How to Address a Leaking Primo Water Dispenser

A leaking water dispenser can create a mess and potentially damage your floors. If you’re facing this issue, here’s what you can do:

Check Water Bottle Placement: Ensure the water bottle is correctly placed and doesn’t have any leaks. Sometimes, a misaligned bottle can lead to leaks.

Inspect Valves and Seals: Carefully examine the valves and seals for any visible damage or degradation. Tighten or replace them as needed.

Examine Reservoir: If the reservoir itself is cracked or damaged, it could be the source of the leak. Inspect it thoroughly and take appropriate action.

Following these steps can help you identify and address the source of the leakage. If you’re uncertain or the problem persists, don’t hesitate to contact Primo’s customer support.

Reset Button Not Responding: What to Do

The reset button on your Primo water dispenser serves as a troubleshooting tool for various issues. If you find that the reset button is not responding, take the following steps:

Check Power Connection: Ensure the dispenser is properly plugged in and receiving power. Sometimes, an unstable power connection can affect the button’s functionality.

Test Circuit Breaker: If the dispenser is connected to a circuit breaker, check if it has tripped. Resetting the breaker may resolve the issue.

Inspect Internal Components: If the reset button still doesn’t respond, there might be internal component issues. It’s recommended to contact Primo’s customer support or a professional technician to assess and repair the dispenser.

Primo Water Dispenser Not Working FAQs

Q: Can I repair a faulty heating element myself?

A: Repairing a heating element requires technical expertise. It’s safer to contact a professional technician to assess and repair the element.

Q: How often should I clean my Primo water dispenser?

A: Regular cleaning every 3-6 months is advisable to prevent mineral buildup and ensure optimal performance.

Q: Is a leaking dispenser dangerous?

A: While a small leak might not be immediately dangerous, it can lead to water damage over time. Address leaks promptly to avoid potential issues.

Q: Why is my dispenser making unusual noises?

A: Unusual noises can indicate various issues, from loose parts to motor problems. Consult the user manual or customer support for guidance.

Q: Can I use my Primo water dispenser without the hot water function?

A: Yes, you can. Most Primo dispensers allow you to turn off the hot water function if not needed.

Q: How do I find a professional technician for repairs?

A: Primo’s customer support can provide recommendations for authorized technicians experienced in repairing their dispensers.


A Primo water dispenser offers convenience and comfort, but encountering issues like hot water not working, leaks, or an unresponsive reset button can be frustrating. By following the troubleshooting tips provided in this article, you can often identify and address these problems on your own. Remember that safety comes first, and if you’re unsure about any step or the issue persists, don’t hesitate to reach out to Primo’s customer support or seek professional assistance.

Whether it’s a simple fix or a more complex repair, taking care of your Primo water dispenser ensures it continues to serve you with refreshing water for years to come. Feel free to reach out to the Primo Team at 844.23PRIMO or get in touch via for more details.

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