Healthcare facilities, law enforcement agencies, and other centers that regularly interact with many individuals who speak various languages throughout their day can benefit greatly from phone interpreter services.
These services help them comply with government LEP mandates, enhance patient satisfaction and reduce the length and costs of visits while simultaneously decreasing risks of misdiagnosis or incorrect prescriptions.
1. Accessible
Phone interpreters offer a cost-effective and accessible means to bridge language gaps between people speaking different tongues. Furthermore, healthcare facilities that serve patients who experience language barriers benefit greatly from phone interpretation services as they allow patients to receive appropriate medical care while accessing critical medical data. You can click the link: https://www.ncbi.nlm.nih.gov/ to learn more about the effects language barriers have on healthcare outcomes.
Telephone interpreting services are available 24/7 through one single number and can be accessed in over 170 different languages. A caller is then given the opportunity to select their language of preference or select from among pre-selected options before being connected with a qualified interpreter who speaks both patient and provider languages.
Some providers provide video-based interpreters to facilitate remote care for patients who face language barriers; this may be beneficial but may not always be practical or cost-effective for all facilities.
When speaking with a telephone interpreter, be sure to speak clearly so they can understand you more accurately and provide an accurate translation. Furthermore, it’s advisable to respect their time as well as cultural differences when communicating.
Even as telephone interpretation becomes increasingly popular, some issues must still be resolved for it to provide optimal services for both client and interpreter alike. These include ensuring the equipment used by interpreters is compatible with audio/video signals as well as being trained in culturally-sensitive communication practices; both will ensure clients and interpreters get optimal services.
Phone Interpreter Services
2. Confidentiality
Confidentiality is of utmost importance when it comes to phone interpreter services, especially since clients may want to share confidential information with their interpreter in private.
Confidentiality can be applied in a wide variety of circumstances and should form part of any business’s legal policies. Individuals often value its preservation because it builds trusting relationships while aiding all parties involved to make informed decisions.
Confidential data security is paramount for businesses. Without it, trade secrets, plans, and strategies could become vulnerable to theft – including identity theft or even business failure.
Confidentiality in health and social care services is of utmost importance as it builds public trust in their services. A hospital’s confidentiality policy may help keep patients from feeling misled or victimized by services provided.
Furthermore, it’s of utmost importance that the information being interpreted remains private and secure. This could include anything from sensitive financial data to client lists and contact lists as well as passwords – so any good interpreting company should always abide by confidentiality policies to guarantee all client data remains inviolate and safe.
3. Cost
The cost of these services varies significantly based on language type and level. Some companies and agencies who offer phone interpreter services charge a flat rate per interpretation job while others may offer per-job pricing that allows you to control costs associated with interpretation services. You may want to consider which option would be best for your business.
Some companies also request reimbursement in advance of an interpreter job to keep costs down by locking in an interpreter for specific tasks.
Pricing per appointment or event may be useful when seeking an interpreter for one specific situation or appointment, such as medical consultations or legal depositions. Furthermore, such pricing models are especially suitable in situations requiring specialized skills like consecutive and conference interpreting.
Reasons to consider the cost of phone interpreting include its convenience and economy compared to in-person interpretation, particularly if your situation requires immediate help, such as last-minute appointments or emergencies.
Many healthcare organizations are now adding phone interpreter services to their telemedicine programs, not only because these can offer time and cost-saving advantages but also because they reduce travel expenses.
As a small business owner, these expenses could also qualify as tax deductions thanks to IRS’s American Sign Language (ASL) and disability accessibility programs. You can click here for more information about these tax deductions.
Businesses operating in certain states can also take advantage of the State Medicaid Program’s oral interpreting service reimbursement program, which allows them to deduct up to 50% of their interpretation service expenses from their taxable income.
Telephone interpreting is one of the most convenient and cost-effective interpreter services, as it’s accessible and cost-effective. Accessible via computer, smartphone, or landline phone by making one simple phone call to a designated phone number, this interpreting service connects you with your chosen language through translation services as well as interpreters available 24/7 for you in any one chosen language.
A phone interpreter service can be a cost-effective way to ensure that miscommunications are not preventing you or your business from providing the best service possible.
FAQs
What are Phone Interpreter Services?
Phone Interpreter Services are a cost-effective and accessible means to bridge language gaps between people speaking different tongues. It involves a qualified interpreter who speaks both patient and provider languages, is available 24/7 through one single number, and can be accessed in over 170 languages.
Who can benefit from Phone Interpreter Services?
Healthcare facilities, law enforcement agencies, and other centers that regularly interact with many individuals who speak various languages throughout their day can benefit greatly from phone interpreter services.
What are the benefits of Phone Interpreter Services?
Phone interpreter services help healthcare facilities comply with government LEP mandates, enhance patient satisfaction, and reduce the length and costs of visits while decreasing risks of misdiagnosis or incorrect prescriptions. They are also accessible, confidential, and cost-effective.
How is confidentiality maintained with Phone Interpreter Services?
Confidentiality is maintained through confidentiality policies that guarantee all client data remains intact and safe. Clients can share confidential information with their interpreter in private without the risk of it being disclosed. Confidentiality is of utmost importance when it comes to phone interpreter services.
How can businesses control the cost of Phone Interpreter Services?
The cost of phone interpreter services varies significantly based on language type and level. Some companies and agencies that offer phone interpreter services charge a flat rate per interpretation job. In contrast, others may offer per-job pricing that allows businesses to control costs associated with interpretation services. Reimbursement in advance of an interpreter job is also an option.
